Return & Refund Policy

Returns

You can request a return within 30 days of receiving your order. Eligible items must be unused, in their original condition and packaging, with proof of purchase. To start a return, email hello@patiolawncare.store. We offer free returns and will arrange the return at no cost to you. Please do not send an item back before contacting us. Our return address is Patio Lawn Care, 3300 Gus Thomasson, Suite 203, Mesquite, TX 75150.

Damaged or incorrect items

Inspect your order when it arrives and contact us promptly if an item is damaged, defective, or incorrect so we can help.

Exceptions

Perishable goods, custom or personalized items, personal care goods, hazardous materials, flammable liquids or gases, sale items, and gift cards are not eligible for return. Contact us if you have questions about an item. If your order is shipped into the European Union, the applicable 14-day cancellation right described in our checkout refund policy also applies.

Refunds

After we receive and inspect your return, we’ll let you know whether your refund is approved. Approved refunds are issued to the original payment method within 10 business days. Your bank may take additional time to post the credit. If more than 15 business days have passed since approval, email us at hello@patiolawncare.store.